Refund Policy
We appreciate your choice to shop on our clothing website. We are committed to providing you with quality products and services. Below is our refund policy, designed to help you understand the specific process for returns and refunds.
Refund Conditions:
• To initiate a refund, please ensure you contact us within 15 days after receiving the goods.
• Returned items must be in unworn, unwashed, and original packaging condition, with all tags and labels attached.
• Custom or personalized items may not be eligible for a refund; please consult customer service for details.
Refund Process:
1. Please reach out to our customer service team, providing the order number, item details, and reason for the refund.
2. Our customer service team will guide you through the return process, including the return address and packaging requirements.
3. Once we receive and inspect the returned items), we will process the refund.
4. Refunds will be issued to the original payment method and may take some time to reflect in your account.
Refund Considerations:
• Shipping fees and other additional charges may not be refundable unless the return is due to our error.
• We will keep you informed throughout the refund process to ensure you are aware of the refund status.
Contact Us:
If you have any questions about the refund policy or need to request a refund, please contact our customer service team. We are here to assist you.
Please note that we reserve the right to modify the refund policy as necessary. The most up-to-date refund policy will always be posted on our website.
Thank you for your understanding and cooperation.